Policies | Grantiques

Shipping & Return Policy

Shipping

Each shop may have different shipping policies. Please check the particular shop for the policy that applies to where you are purchasing from. We use the USPS for all orders.

Return shipping is not included. You will be responsible for paying for the shipping costs for returning your item. All returns must be insured for the value of the item being returned in case of loss in shipping. Items and orders $2500 + must be returned via registered mail.

We understand that this may be inconvenient, however we insist on protecting assets in transit. In general delivery systems are quite reliable, however there are cases of accidental loss and damage. We operate in this way to protect ourselves and our customers for these unfortunate incidents.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we are here to help. Your satisfaction is our priority. Therefore, we accept returns for any reason. We do charge a small restocking fee to cover the costs associated with the entire sales/return to stock process. This also includes time and materials used for initial boxing/shipping, paperwork, and accounting.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it.

You must contact us info@grantiques.com to initiate the return process.

Refunds

Once we receive your item, we will notify you that we have received your returned

item. If your return item is received in the same condition in which it was shipped, we will initiate a refund to your original method of payment immediately.

Restocking fee

Charges are as follows:

Orders $0.00-$200.........$12.00

Orders $201-$950.........$18.00

Orders $951-$2500.........$25.00

Orders $2501-$4500.........$30.00

Orders over $4500..............$35.00

Damage in delivery

We are very careful in our packaging of our products and do everything to ensure a safe delivery of your merchandise. Since each item is unique, damaged or lost items can not be replaced. In the extremely rare case of damaged in transit, please contact us immediately via info@grantiques.com and include; your order number, a photo of the damaged item as well as the damaged packing materials for our insurance claim. We will contact you with the item disposition requirements from our insurance company. In some cases they may require return of the damaged items. We will cover the cost of this return shipping in your refund if the insurance company is requiring possession of the damaged item.

Appraisals & Grading

Appraisal

All pieces are listed and priced based on 38 years of experience in buying and selling antiques. Customers wanting a jewelers appraisal will be charged a fee from $50-$150 dollars depending on the complexity of the item. Appraisals can take 2-3 weeks depending on how busy our jeweler is at the time of request. Fees for appraisal must be paid prior to services rendered and are not refundable.

Diamond Grading

With 38 years of experience, we can express color and clarity of diamonds with confidence. We do not grade any stones under 1/2 carat in size.

If you want a stone to be graded by a credentialed jeweler, there is a fee of $40. This may take 2-3 weeks depending on the schedule of our jeweler at the time of request.

Fees for grading must be paid prior to services rendered and are not refundable.

Privacy Policy

Last updated: 08/05/2020

Principal statement: Grantiques is not in the business of sharing information about our customers beyond the necessities of transactions and web usage. Your privacy is paramount.

Policy:

Grantiques ("us", "we", or "our") operates http://www.grantiques.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information"). We do not sell or share personal information to outside entities. Your personal information may be transferred to any new owner of Grantiques in the event of a sale or transfer of the business itself.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.