Shipping & Return Policy
All orders over $100 include insured shipping. For items less than $100 you will be charged $5 to cover for USPS priority mail with insurance. All items or orders $2500 + are sent registered mail at no additional cost and require a signature.
Return shipping is not included. You will be responsible for paying for the shipping costs for returning your item. All returns must be insured for the value of the item being returned in case of loss in shipping. Items and orders $2500 + must be returned via registered mail.
We understand that this may be inconvenient, however we insist on protecting assets in transit. In general delivery systems are quite reliable, however there are cases of accidental loss and damage. We operate in this way to protect ourselves and our customers for these unfortunate incidents.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we are here to help. Your satisfaction is our priority. Therefore, we accept returns for any reason. We do charge a small restocking fee to cover the costs associated with the entire sales/return to stock process. This also includes time and materials used for initial boxing/shipping, paperwork, and accounting.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it.
You must contact us firstname.lastname@example.org to initiate the return process.
Once we receive your item, we will notify you that we have received your returned
item. If your return item is received in the same condition in which it was shipped, we will initiate a refund to your original method of payment immediately.
Charges are as follows:
Orders over $4500..............$35.00
Damage in delivery
We are very careful in our packaging of our products and do everything to ensure a safe delivery of your merchandise. Since each item is unique, damaged or lost items can not be replaced. In the extremely rare case of damaged in transit, please contact us immediately via email@example.com and include; your order number, a photo of the damaged item as well as the damaged packing materials for our insurance claim. We will contact you with the item disposition requirements from our insurance company. In some cases they may require return of the damaged items. We will cover the cost of this return shipping in your refund if the insurance company is requiring possession of the damaged item.
Appraisals & Grading
All pieces are listed and priced based on 38 years of experience in buying and selling antiques. Customers wanting a jewelers appraisal will be charged a fee from $50-$150 dollars depending on the complexity of the item. Appraisals can take 2-3 weeks depending on how busy our jeweler is at the time of request. Fees for appraisal must be paid prior to services rendered and are not refundable.
With 38 years of experience, we can express color and clarity of diamonds with confidence. We do not grade any stones under 1/2 carat in size.
If you want a stone to be graded by a credentialed jeweler, there is a fee of $40. This may take 2-3 weeks depending on the schedule of our jeweler at the time of request.
Fees for grading must be paid prior to services rendered and are not refundable.
Last updated: 08/05/2020
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Grantiques ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
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